Terms of Service

LaPai operates an online directory of small businesses across the United States. Businesses may list from any of the 50 states. A listing is created on one of the paid plans, or on a plan LaPai has granted by invitation, and a listing whose plan has ended is private — its owner can still edit and preview it, and nobody else can see it. An active plan is what publishes a listing: as soon as the subscription behind it is active, or a plan we have granted is in force, the listing appears in the directory with a profile page, and nobody at LaPai reviews or approves it first. We may suspend or remove any listing at our sole discretion at any time, and a listing whose plan ends stops being displayed. Anyone may browse the directory free of charge, contact or request a booking with a listed business, and buy documents from our store. The Platform is available nationally and is not limited to any one region.

The rest of this section is the most important part of these Terms:

• LaPai is a directory, not a party to your dealings with a listed business. If you hire, book, or buy from a business you found here, the resulting agreement is between you and that business alone. LaPai does not perform that work, supervise it, schedule it on the business’s behalf, set its price, or collect payment for it, and is not your contractor, agent, employer, partner, or representative.
• LaPai does not guarantee any listed business. A listing is in the directory because a plan is active on it, not because anyone has checked it. Appearing here is not a warranty of that business’s licensing, insurance, qualifications, competence, honesty, availability, pricing, or of the quality, safety, timeliness, or legality of anything it does for you. Satisfy yourself about licences, insurance, and references before you hire anyone.
• Money you pay a listed business does not pass through the Platform. The only payments the Platform takes are listing subscriptions paid by business owners and documents bought from our store. We hold no funds on your behalf and offer no escrow, payment protection, guarantee scheme, insurance, bonding, or refund programme for work performed by a listed business.
• Disputes with a listed business are between you and that business. You may report a problem to us at Lapaisolutions@gmail.com and we may act on it under section 4, including by removing the listing. We have no obligation to intervene, and we cannot arbitrate, resolve, or compensate you for such a dispute.
• Nothing on the Platform is professional advice. Listings, reviews, categories, documents sold in the store, and any other content here are provided for general information. They are not legal, financial, tax, medical, insurance, or other licensed professional advice, and no attorney-client or comparable relationship is created by using the Platform.

You must be at least 18 years old and able to enter into a legally binding agreement to use this Platform. By using the Platform you represent that you meet these requirements, and that you are not barred from doing so under applicable law. If you use the Platform on behalf of a company, you represent that you are authorised to bind it to these Terms.

You do not need an account to browse the directory, request a booking, or buy a document. You need an account to list a business or to leave a review.

Accounts are created with an email address and a password. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us immediately at Lapaisolutions@gmail.com if you believe your account has been used without your permission. You must give an email address you control, because it is where account verification, password resets, and purchase confirmations are sent. We may suspend or terminate an account that violates these Terms.

If you list a business with us, you agree that:

• There is no application to accept or decline and no queue to wait in: nobody at LaPai reads or approves your listing before it appears, so what you publish goes out as you wrote it and its accuracy is yours. LaPai may nonetheless refuse, suspend, or permanently remove any listing at its sole discretion, before or after it goes live, as set out below.
• Creating a listing means choosing one of the paid plans in section 5, or accepting a plan LaPai has offered you by invitation. Until the plan behind a listing is active — and again whenever it stops being active — the listing is private: not in the directory, not in search results, and not reachable by anyone but you and us. You can still build the profile, upload your logo and images, and preview the listing exactly as it would appear to a customer, and everything in this section still applies to it, because it is your content.
• An active plan is what publishes the listing. From the moment Stripe reports your subscription as active — which includes the 7-day entry trial described in section 5 — your listing is public, automatically and with no further step by us. If the subscription lapses, whether because you cancelled it or a payment failed, the listing stops being displayed and goes back to being private; it returns when billing is current again unless we have suspended or removed it. A suspension or removal by us does not stop your billing: cancel through the billing portal (section 5) and contact us at Lapaisolutions@gmail.com about the payment — refunds are not issued automatically.
• LaPai may grant a plan at its own discretion. We can put a listing on any paid plan without a payment being taken, including by sending an invitation link that creates a listing already on that plan. A granted plan publishes the listing and switches on that plan’s features exactly as a paid one does, and it may be granted for a limited time, in which case it ends by itself on the date we set. A grant is not a sale: we may withdraw it at any time, with or without notice, it creates no entitlement to it, to keep it, or to have it renewed, and it neither changes nor settles any subscription you are paying for. When a grant ends or is withdrawn, your listing falls back to whatever your own plan entitles it to — and where there is no paid plan of your own, it stops being displayed.
• The information you publish about your business — name, description, category, state, phone, email, website, social links, logo, and images — must be accurate, complete, and truthful, and you must keep it current.
• You own, or have the right to use and to let us publish, everything you upload, including logos, photographs, and text. Do not upload anyone else’s images, marks, or copy without their permission.
• Your listing and your conduct must comply with the law, and you must hold whatever licences, registrations, permits, and insurance your trade and your state require. LaPai does not verify these for you.
• Your listing must not contain unlawful, deceptive, infringing, discriminatory, obscene, or harassing content, and must not advertise goods or services you are not lawfully able to provide.
• LaPai may review, reject, edit, suspend, or permanently remove any listing at any time, with or without notice, including for a breach of these Terms, an inaccuracy, a complaint, non-payment, or inactivity.
• Where your listing appears in the directory depends in part on your plan: higher plans sort above lower ones, with our own editorial selection and then star rating breaking ties inside each band. Placement is a product of the plan you bought, not an endorsement or a ranking of quality.

• This section is about the paid plans. A plan LaPai has granted by invitation (section 4) is not a subscription: no card is asked for, no subscription is created, and nothing is charged for it.
• The Standard ($50/month), Premium ($100/month), and Elite ($200/month) listing plans are billed monthly on a recurring basis. Payment is taken through Stripe, Inc. — card details are entered on Stripe’s own checkout page and are never received or stored by LaPai.
• Your subscription renews automatically at the end of each billing period until you cancel it.
• A Standard listing may instead be started on the entry trial: $18 for 7 days, then $50/month. The $18 is a one-time fee charged at checkout, it buys 7 days of the Standard plan and nothing beyond that plan, and it is offered as a way into Standard only — there is no trial into Premium or Elite. One trial per account, ever: the Platform refuses a second one, and obtaining a further trial by opening another account is prohibited under section 9.
• The trial converts automatically into a paid monthly subscription. It is one subscription from the start: on day 7 the Standard price of $50 per month is charged to the same card and renews monthly from then on, without any further action by you and without a reminder from us. Cancelling before the 7 days are up is the only way to stop that charge; do it through the “Manage Billing” button described in the next bullet.
• The $18 is non-refundable and is not credited against your first month. It pays for the 7 trial days — it is not a deposit, and not part-payment of the $50. A listing that runs on past the trial therefore pays $68 for the trial week and the first month together. Cancelling within the 7 days stops the monthly charge, but the $18 is not returned.
• You may cancel at any time through the “Manage Billing” button in your dashboard, which opens the Stripe billing portal. The same portal is where you update your card, settle an unpaid invoice, and download past receipts.
• Cancelling stops the next renewal. Your plan’s paid features stay switched on for the billing period you have already paid for, and switch off when Stripe reports the subscription as ended. No refunds or credits are given for a partial billing period or for unused subscription time.
• When a subscription ends — whether you cancelled it during the trial, cancelled it later, or a payment failed — the listing stops being displayed in the directory and is left with no plan, so social links, booking, priority placement, and any connected-calendar features stop working. Nothing you wrote is deleted: the listing stays in your dashboard, where you can still edit and preview it, and paying again publishes it once more unless we have suspended or removed it.
• If a payment fails, your subscription is marked past due, which is not an active subscription: the listing stops being displayed and the paid features switch off until the payment is resolved through the billing portal.
• A plan LaPai has granted (section 4) is not billed: no subscription is created for it and nothing is charged. It is not a credit against a subscription you are paying for, it does not pause, extend, or discount one, and its ending is not a cancellation — there is no payment behind it to refund.
• The prices above are the current prices for a new subscription. If a plan’s price changes, subscribers already on that plan keep the price they signed up at until they change plans or we migrate them — a change is never applied to an existing subscription without the notice described below.
• We may change subscription pricing with at least 30 days’ notice. Continuing to use a paid plan after the change takes effect is your acceptance of the new price. If you do not accept it, cancel through the billing portal before your next renewal.

• Documents in the store are one-time purchases in US dollars at the price shown on the document’s page at the time of sale. No account is required to buy one; you give an email address at checkout and pay through Stripe.
• Document purchases are non-refundable, because the document is delivered to you immediately on payment.
• A purchase licenses the document to you for your own personal or internal business use. You may not redistribute, resell, sublicense, publish, post publicly, or share it, and you may not present it as your own work for sale.
• After payment you land on a confirmation page that issues a download link valid for one hour, and we email a link to that same page to the address you gave at checkout. Opening the page again issues a fresh download link, so your access does not lapse when an individual link expires. LaPai is not responsible for a link left unused past its expiry.
• That confirmation link is what proves your purchase — there is no account behind it, so anyone holding the link can download the document. Keep it to yourself, and keep the email: it is how you return to the document later.
• Document contents are provided for information only and are not legal, financial, or other professional advice. Have anything you intend to rely on reviewed by a qualified adviser in your state.

• Bookings made through the Platform are with the listed business, not with LaPai. LaPai does not itself provide consultations or perform the work booked.
• What a listing offers depends on its plan. Standard listings cannot be booked. Premium listings accept consultation requests, which reach LaPai and are passed to the business. Elite listings are booked directly into the business’s own calendar and confirm automatically. Listings in trade categories that quote per job take estimate requests instead, and the work is priced by the business after it reviews the details.
• The times shown as available come from the hours the business has set — or, where it has set none, from a default working week — together with any calendar it has connected. Availability can be out of date, and a requested time is a request rather than a commitment until the business confirms it.
• The business you book with sets its own terms for cancellations, rescheduling, deposits, and missed appointments. Ask them before you book if it matters to you.
• LaPai does not guarantee that a business will respond to a request, honour a booking, or attend an appointment, and is not liable for the consequences if it does not.

• Only signed-in account holders may leave reviews, and each account may leave one review per business. Once you have reviewed a business the Platform shows you your own review and will not accept a second one; to change or withdraw a review you have posted, email us at Lapaisolutions@gmail.com.
• You cannot review your own business. This is enforced by the Platform, not merely asked of you: an attempt to review a listing you own is refused.
• Reviews must reflect a genuine, first-hand experience. You may not submit or solicit a review in exchange for payment, discounts, or other benefits; post a review on someone else’s behalf; or post a false, misleading, defamatory, harassing, or deliberately damaging review of a competitor.
• Do not include other people’s personal information, contact details, or confidential material in a review.
• A business’s star rating and review count are calculated automatically from the reviews it has received. LaPai does not write reviews, edit their text, or reorder them to favour a business.
• LaPai does not verify that a reviewer was a customer of the business being reviewed. Reviews are the opinions of individual users, not statements by LaPai, and should be weighed accordingly.
• LaPai may remove any review that breaches these Terms, appears fraudulent, or is otherwise inappropriate, without notice.

You agree not to:

• Provide false, misleading, or fraudulent information
• Impersonate any person or business, or misrepresent your affiliation with one
• Attempt to gain unauthorised access to the Platform, its systems, or other users’ accounts or data
• Attempt to obtain features belonging to a plan you have not paid for, or to circumvent billing
• Take the 7-day entry trial more than once when your account has already had one, including by registering a further account, signing up under another email address, or re-listing the same business to obtain a second trial
• Use the Platform for spam, unsolicited advertising, or mass communications
• Scrape, copy, harvest, or systematically extract Platform content, including listings and contact details, without our written permission
• Upload malware, or anything designed to interfere with the Platform or its users
• Use the Platform in any way that violates applicable law or regulation
• Interfere with or disrupt the integrity or performance of the Platform

The Platform itself — its software, design, branding, logos, layout, and original text — is the property of LaPai Management Solutions & Consulting LLC and is protected by applicable intellectual property laws. Documents sold in the store remain our property or that of their licensors and are licensed to buyers on the terms in section 6.

Content you upload — your listing text, images, logo, and reviews you write — remains yours. By uploading it you grant LaPai a non-exclusive, worldwide, royalty-free licence to host, display, and promote that content on the Platform, including on your profile page, in category and search results, on the homepage, and in the page metadata that search engines read. You may end that licence by removing the content or by asking us to remove your listing.

The Platform depends on a small number of third-party providers: Stripe for payments and the billing portal, Supabase for accounts, database, and file storage, and Vercel for hosting. Business owners on the Elite plan may additionally choose to connect their own Google Calendar so that bookings land on it; that connection is optional and can be removed by the owner.

Your use of those services is also governed by their own terms, and LaPai is not responsible for their availability or acts. What we collect and store, and what these providers receive, is described in our Privacy Policy. Listings may also link to third-party websites and social profiles that we neither control nor endorse.

• You may stop using the Platform at any time. To end a subscription, cancel it through the billing portal; to have your listing or account removed, email Lapaisolutions@gmail.com.
• We may suspend or terminate your account, your listing, or your access to the Platform for a breach of these Terms, for non-payment, or where we are required to by law.
• On termination your listing stops being displayed and your subscription stops renewing. No refund is given for unused subscription time, and the one-time $18 entry fee is not refunded in any circumstances — including where the account, the listing, or the trial itself ends before the 7 days have run. Documents you have already bought remain licensed to you under section 6.
• The sections that by their nature should outlive the agreement — sections 1, 6, 10, and 13 to 16 — survive termination.

The Platform is provided “as is” and “as available,” without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. LaPai does not warrant that the Platform will be uninterrupted, timely, secure, error-free, or free of harmful components, that defects will be corrected, or that any content on it is accurate or current.

LaPai does not guarantee any business outcome — no client leads, enquiries, bookings, revenue, ranking, or visibility is promised by any plan beyond the features that plan describes. LaPai makes no warranty about any listed business or about information a business publishes about itself, and does not guarantee the accuracy of reviews or of third-party content.

To the maximum extent permitted by applicable law, LaPai shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of the Platform — including any dealings with, or work performed by, a listed business. Our total cumulative liability for any claim arising out of these Terms or your use of the Platform shall not exceed the total amount you paid to LaPai in the 12 months immediately preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so parts of sections 13 and 14 may not apply to you.

You agree to indemnify and hold harmless LaPai Management Solutions & Consulting LLC, its officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Platform, the content you publish on it, your violation of these Terms, or your violation of any third-party rights or applicable law.

These Terms are governed by the laws of the State of [[NEEDS: governing law state]], without regard to its conflict-of-laws rules.

Any dispute arising out of or relating to these Terms or the Platform should first be raised with us at Lapaisolutions@gmail.com, and both sides agree to attempt to resolve it in good faith. If that fails, the dispute shall be resolved by [[NEEDS: dispute forum — binding arbitration or the courts, the rules that apply, whether class actions are waived, and the county and state where a case is heard]].

This section governs disputes between you and LaPai. It does not apply to a dispute between you and a business you found through the directory, which is a matter between the two of you (see section 1).

We may modify these Terms at any time. Material changes will be published on this page with a new “Last updated” date, and this page is always the current version. Your continued use of the Platform after that date is your acceptance of the updated Terms. If you do not accept them, stop using the Platform and, if you hold a subscription, cancel it through the billing portal.

Questions about these Terms? Contact us:

For privacy-related concerns, see our Privacy Policy.